Children's Health First, Inc.
Ordering & Shipping Information
STATStrap for Transport Incubators
Respiratory Care Securement Straps
Neo Wraps
Hospital Straps
Latex Free Masking Tape
POLY Lined Hats
IV line labels
Labels for Arterial Lines
Medication Markers
Code Access / Medication Port Markers
"TOTAL ACCESS" Transport Incubator Accessories
Transport Incubator Cable & Line Straps
Current Brochure & Mail List Form
Product Instructions
Contacting Us
Our Locations
About Us
Neonatal Transport Safety
Ordering & Shipping Information
Legal Notices & Disclaimers

Payment Terms
 
We offer all hospitals and medical facilities NET30 terms. We also accept credit and debit cards. Please fill out the Credit Card Authorization Form available on this page as a .pdf file, print it, and fax it to us.
 
If you are not a hospital or medical facility, there may be certain items that we cannot sell direct to you because they are a restricted medical device.
 
STATtape and many of our organizing straps are available for sale to everyone. Please fill out the Credit Card Authorization form below when ordering with a Credit Card.  We also sell through Ebay and Esty stores.

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We also accept Mastercard & Visa.............Simply call us to place your order, after you have faxed the Credit Card Authorization Form.

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click here to download Credit Card Auth Form

Ordering
 
All orders should be on your institution's Purchase Order Request form. We only accept POs via FAX or E-Mail. Any changes to POs must be re-transmitted to us.
 
We urge purchasing departments to provide us with contact information such as direct phone number and e-mail address. All orders are confirmed recieved by either return fax or e-mail. Our confirmation will provide estimated ship date, tracking data, and any backordered status. We strive to ship all orders same day when in stock.
 
Fax:  760-683-3192
 
 
 
Pricing
 
Pricing on this web site is subject to change without notice.  Pricing can be confirmed by sending an e-mail to orders@childrenshealthfirst.net, listing product code and Qty. Be sure to include your return e-mail, complete facility name and contact information so that we may contact you with current pricing.

Discounts & Quotations
 
 
Quotations: We will quote product pricing only to established purchasing departments of hospitals and healthcare agencies. Please call us if you are requesting large volume pricing discount

Shipping
 
We attempt to ship your order as soon as we receive it. Keep in mind that some of our products are extremely specialized, and we may produce these products based on a historical demand cycle. We strive to constantly keep up with the growing demand for these specialty products, but sometimes the demand exceeds our projections. We will do everything we can to communicate the availability of our products when orders are placed.
 
 
Shipping Methods:
 
We ship via:
 
FedEx Ground & Air
UPS Ground & Air
United States Postal Service
 
If you have a preference of shipping vendor, please inform us, otherwise we will use the most cost effective method available. We honor "Next Day" delivery request as long as it is specified on the Hardcopy PO. All actual shipping charges are prepaid by us and added to invoice total.
 
Our shipping point is: Carlsbad CA

Returns

Customers rarely ask what our return policy is. We aim for complete customer satisfaction, so if you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will work hard to make it right.

Once we discuss what the issues are we will issue a RA (return authorization) number. All returned products must be in the original packaging and all carton contents present. Return restocking fees may apply. Call us for information.

Requesting Product Samples
 
Our marketing and sales department will be happy to send you a sample of a consumable product that you are interested in. We require that you call us so we can get the correct shipping and contact information. 760-683-5043

Warranties
 
All of our products are covered by a warranty, the products will perform as advertised or we will replace it. Durable items will have a specific time period warranty and disposables will have a shelf life warranty. We strive to make you happy with our products. Please communicate with us any performance issues that you have with any of our products.

Do you have any questions? Send us an e-mail at:

sales@childrenshealthfirst.net